We have a 10-day refund policy in place. If you have received incorrect products, please notify us immediately. You can reach us through email at chf_kolkata@yahoo.com or call us at +91-9433008654 / 94322 65954.

Upon receiving your complaint, we will either initiate a refund or send a replacement product accordingly.

Please note that refunds are not available in the following cases:

If the plant or product is delivered to the wrong address provided by the user. Any defects or quality issues that arise from improper handling.

In the event that we are unable to fulfill your order or there are missing parts, we will notify you promptly and provide a complete refund.

For prepaid orders, the refund will be credited through the same payment method used by the customer. Please allow 2 to 3 days for the refund to reflect in your account, once it has been processed by Calcutta Horticultural Farm.

For Cash on Delivery (COD) orders, please contact us and our team will process the refund within 5 to 6 working days.